FAQs

Frequently asked questions

shipping regions

At Thandijh we offer worldwide shipping, including the United States, Canada, Europe, and other regions. If your location is not currently supported, please reach out to us @thandijh on Instagram for assistance as we are continuously working to expand our shipping network.
order processing

Please allow 1-3 business days for your order to process. Once your order has been shipped, you will receive a confirmation email with all tracking information and details.
ready-to-ship

Ready- to-ship items are expected to be delivered 3-5 days from purchase, Allow 1-3 business days for your order to process.

Once your order has been shipped, you will receive a confirmation email with all tracking information and details.
pre-orders

Pre-orders may take up to 5 weeks to ship. Stay updated on the status of your purchase via our Instagram page.

Once your order has been shipped, you will receive a confirmation email with all tracking information and details.
DUTIES & TAXES

All orders ship from the United Kingdom.

For domestic orders within the UK, applicable taxes are included during checkout. For international orders, duties and taxes are not included in the final price. These charges are determined by your local customs authorities and must be paid upon delivery.

We recommend checking your local customs website for more information about duty-free limits and applicable fees as we are not responsible for these fees.
POSSIBLE DELAYS

We aim to deliver all of our customers' purchases on time as promised in our policies above.

Shipping times are estimated and may be subject to delays due to unforeseen circumstances, such as weather conditions, carrier issues, or customs processing. Thandijh is not responsible for such delays after orders have been shipped.
MISSING OR DAMAGED ITEMS

If your shipment is missing or you receive damaged items, please contact us at thandijh on Instagram within 14 days of the ship date. Include your order number and a description of the issue so we can resolve it promptly.

RETURNS & EXCHANGES

RETURNS policy

Returns are only possible in exchange for a new size.

Shoes, shoe box, dust bags, all tags must be in tact and must show no signs of wear. If this is noticed we will not be able to accept your order back and will be sent back to the original shipping address.

exchanges

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.